Refund Policy


A 100% satisfaction guarantee


Customer needs is our first priority. DreamsPainter herby proudly offer no-questions-asked refund policy. Our 100% satisfaction guarantee makes our customers confident during working with us. The satisfaction guarantee covers every art work at DreamsPainter.

*once the painting is sent out after confirming with clients, there is no applicable refund except for below damage situations.


About Frame Damage

If the frame ordered with portrait arrives damaged, we replace it with a new one.


About Lost Painting

If the painting is lost in transit, we will send you a new portrait for free.


About Artwork Damage

If your portrait arrives damaged, please email us at 

  1. We will repair the damage if the damage can be fixed
  2. We will make a new portrait for you if the damage cannot be fixed

*If the refund is due to damage to the frame or the painting, we will bear the transportation cost. All refunds caused by other reasons shall be borne by you.


About Modifications

If you are not satisfied after viewing the photo of the painting you can ask for unlimited revisions FOR FREE.




TEL:+1 (216)260-3233