When will I get my painting?
The estimated time is affected by four factors:
1.) Your choice of shipping; standard or express shipping
2.) Your choice of service; regular service or express service
3.) The size of your paintingThe following turnaround is from the day you place your order to the day you receive it at your door.
|Medium Size Portraits(8″x10″ – 20″x24″)||Big Size Portraits(24″x30″ – 48″x72″)|
|Regular Shipping||16 days||20 days|
|Express Shipping||14 days||18 days|
* All of our paintings require as much time as needed to complete for full details because it requires concentration and details and a bit of planning.
** Express Shipping will reduce the shipping by a few days. You will be able to choose this service right after approving your painting, hence no need to decide right now. The price of Express Shipping varies from $9 – $59 (depending on choice of framing and size of painting)
Do you offer express shipping?
Yes, we do for most sizes! Express Shipping will reduce the shipping time by a few days. You can choose this service and see the exact shipping time-frames right after approving your painting. The price of Express Shipping varies from $9 – $59 (depending on the choice of framing and size of the painting).
How long does it take for modifications to be made to my painting?
Modification of artwork can take anywhere between 1 to 3 days depending on the complexity of your request(s).
Do you ship to APO, FPO, or PO Boxes?
Unfortunately, due to the size of our products we are not able to ship artwork to APO, FPO, or PO Boxes.
Do you ship globally?
Yes, we offer worldwide shipping which means you can place the order on our website and we will deliver it to you, whatever country you are in.
How do you protect my shipment?
The safety of your artwork is so important to us that our team will always make sure that your order is safely wrapped and hard-shelled in a protective shipping box.
How does photo editing work?
Our graphic designers are fully equipped to make just about any digital enhancement to your photos that you’d like. We can enhance colors, merge several images into a single composition, cut out any unnecessary imagery in the background, and so much more! Just about any request is possible with our outstanding editing team.
*Please note that our artists will only begin working on your artwork AFTER you’ve approved the digital photo mockup. This process allows you to make sure that your vision is fully understood and implemented before moving forward to painting.
Can you combine multiple photos into a single portrait?
Yes, we can! You can upload (or email) several photographs and we can combine subjects from each photo into a single artwork. Simply give us detailed instructions when placing your order, by using the comment box.
What if my photo is damaged or not of the highest quality?
We can restore or improve almost any kind of photo! Our editing team works some serious “magic” 😉
If for some reason, the quality of your photo is too low to be restored, we will refund your downpayment of 20% no questions asked.
Can you restore old photos or colorize black & white photos?
If a photo requires restoration, we will do so automatically, before starting your order. If you would like to colorize a black & white photo, just mention it in the comment box during your order process. *Please note: any details that you can share will help our editors to colorize your photo correctly (for example: “The hair should be blond and the eyes should be blue”). We will send you the colorized photo for approval before continuing. We provide this service at no extra cost to you.
Can I make any special request for the photo editing?
During your order process, you will find a comment box, where you have the opportunity to make any and all requests for the digital enhancement of your photo. Our graphic designers can perform “magic” and make just about any photo-edit that you’d like. We can adjust colors, merge several images into a single composition, change the background, add or eliminate figures and objects, and much more! Just about any request is possible with our outstanding editing team. All, at no extra cost to you.
Can I talk to the artist?
While you cannot talk directly to artists, they will receive all of your input, feedback, and modification requests via our online customer service team and our studio managers.
Will I be able to preview my portrait before receiving it?
Absolutely! You will receive a photo of the artwork as soon as our artist will finish painting. We will ask you for a final approval before shipping your order out.
Do you show all artwork on your online galleries?
No, we only display artwork in our gallery if we have received approval from our customers.
Is my private information protected?
Yes, it is. All the information gathered through our secure server is used solely to process your order. We will never sell or share your private information with any 3rd party.
What is your refund policy?We guarantee 100% satisfaction with the final result or a full refund.
What is your return policy?
Click here to review our return policy.
Prices and Payments
Our paintings vary in cost depending on the size and the number of subjects in the painting.
The most delicate part of each painting is capturing the faces of each subject. These detailed features take time and skill to execute. For this reason, we need to know the number of subjects in the painting, so we can determine the complexity of the painting, and price it accordingly.
For more information about pricing, visit our price page .
Do you offer a payment plan?
Yes, we offer 2 options of payment plans (only for US customers) that can be used for payment.
6 monthly payments (only valid for payments over $99), using your PayPal – via PayPal Credit.
4 bi-weekly payments, using your PayPal – via Pay in 4.
Do you charge extra for modifications?
Nope! We offer unlimited modifications, free of charge.
What payment methods do you accept?
PayPal: Pay with your PayPal account
Can I choose a specific artist?
Yes, you can! Simply browse our online gallery. When you hover over any image, you will see the artist’s name, with a ‘more paintings’ link which will allow you to see all paintings of this artist. Once you’ve decided on the artist you like the best, choose a painting of his / her that inspires you, hover over it and click ‘I want this artist to paint my photo’ button. We will pass your order to the artist you’ve chosen and let him/her know which painting you liked so that they can try and paint yours in a similar style.
Can I order a custom size?
Absolutely! Simply add your desired size while placing your order. Please note that your custom size can’t be smaller than 8×10 inches or bigger than 48×72 inches.
Cannot upload your photo?
No worries, we’ve got you covered! If your photo is too “heavy” or is of a format that our website doesn’t accept, you can continue placing your order and send it as an attachment directly to [email protected] Our team will upload the photo to your order for you.
Why are the number of subjects limited for some sizes?
We want to ensure that you receive the highest-quality painting possible. In order to paint faces, our artists need at least 3×3 inches of canvas/paper to work with. Adding multiple subjects to smaller size canvases limits the room for the artist to clearly display facial details or background elements.
Why aren’t smaller sizes available?
We want to ensure that you receive the highest-quality painting possible. For faces, our artists need at least 3×3 inches on the canvas/paper to achieve the best level of detail you’ll be happy with. An artwork with a canvas/paper smaller than 8×10 inches will give no room to our artists to display clear facial details or background elements.
Can I change the artist I’ve chosen?You are welcome to change or request a specific artist BEFORE the painting process has begun. However, once your painting has begun, it is not possible to change to a new artist.